Privacy policy

Our Commitment

At No Sh!t Cosmetics, honesty comes before everything else. This Privacy Policy explains how NOSHI COSMETICS LTD collects, uses, stores and shares personal information when you visit our website, contact us, sign up to our emails, or place an order through noshicosmetics.co.uk.

Who We Are

NOSHI COSMETICS LTD is the data controller for the personal information described in this policy.

Company: NOSHI COSMETICS LTD
Email: contact@noshicosmetics.co.uk
Registered Office: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom

Information We Collect

We may collect the following information when you use our website, contact us, sign up to emails, or place an order:

• Name
• Email address
• Phone number, where provided
• Shipping and billing address
• Order details and purchase history
• Payment information, processed securely through Shopify and its payment providers
• Customer service messages, reviews, feedback or enquiries you send to us
• Marketing preferences, such as whether you have subscribed or unsubscribed
• Website and device information, such as IP address, browser type, pages visited, cookies and similar tracking data

How We Use Your Information

• To process and deliver orders: We use your name, contact details, address and order information to fulfil your order, arrange delivery, provide tracking and handle customer support. Our lawful basis is performance of a contract.
• To take payment and prevent fraud: Payment and transaction details are processed securely through Shopify and its payment providers. We may also use information to protect against fraud or misuse. Our lawful basis is performance of a contract and legitimate interests.
• To contact you about your order: We may email or message you about your purchase, delivery, refund, replacement or customer service enquiry. Our lawful basis is performance of a contract and legitimate interests.
• To send marketing emails: If you choose to subscribe, we may send product updates, launch news, offers and brand emails. Our lawful basis is consent. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
• To improve our website and advertising: We may use cookies, analytics and advertising tools to understand website performance, customer behaviour and marketing effectiveness. Our lawful basis is consent where required, and legitimate interests where allowed by law.
• To meet legal obligations: We may keep certain order, tax, accounting and business records where required by law. Our lawful basis is legal obligation.

Cookies & Tracking

Our website uses cookies and similar technologies to help the site work properly, remember preferences, analyse website traffic, and support advertising or marketing activity.

Some cookies are essential for the website to function, such as basket, checkout and security cookies. Other cookies, such as analytics or advertising cookies, may require your consent. You can manage cookies through your browser settings and any cookie options shown on our website.

Who We Share Information With

We only share personal information where needed to operate our business, fulfil your order, improve our services, or meet legal requirements. This may include:

• Shopify, which powers our online store
• Payment providers used to securely process transactions
• Delivery partners, such as Royal Mail or other couriers
• Email and marketing platforms, where you have signed up to receive marketing
• Analytics, cookie and advertising tools, where enabled
• Professional advisers, accountants, insurers or legal advisers where necessary
• Authorities, regulators or law enforcement where required by law

We do not sell your personal information.

International Transfers

Some of the service providers we use, including Shopify and certain payment, marketing, analytics or technology providers, may process personal information outside the United Kingdom. Where this happens, we rely on appropriate safeguards used by those providers, such as adequacy regulations, approved contractual protections, or other lawful transfer mechanisms.

How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected, including order fulfilment, customer service, legal, tax, accounting and business record purposes.

Order and accounting records are usually kept for up to 6 years where required for tax and company record-keeping purposes. Marketing information is kept until you unsubscribe or ask us to remove it, unless we need to keep a limited record to respect your unsubscribe request.

Your Rights

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for a copy of your information in a portable format
• Withdraw consent at any time where we rely on consent, including marketing emails

To exercise your rights, contact us at contact@noshicosmetics.co.uk.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal information.

Children

Our website and products are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or how we use personal information. The latest version will always be available on this page.

Contact Us

For questions about this Privacy Policy or how we use your personal information, contact us:

NOSHI COSMETICS LTD
Email: contact@noshicosmetics.co.uk
Registered Office: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom